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No ID

Last activity: 8/22/2025, 9:54:49 AMJoin the discussion →

Original post

I'm using the CooSpo H6 chest strap, and the Android app and it isn't giving me an ID. The number on the H6 is 06127, I tried that in OBS & it didn't work.

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Community Member•8/22/2025, 9:04:22 AM

I can see your ID in the Screenshot, so what’s the Problem exactly ?

Community Member•8/22/2025, 9:07:51 AM

https://app.hyperate.io/AWI

Community Member•8/22/2025, 9:30:27 AM

when i put that in the browser source on OBS it doesnt work, it just stays 0

Community Member•8/22/2025, 9:32:04 AM

Can u start the Session now that i can See in im getting it

Community Member•8/22/2025, 9:32:16 AM

yeah the session has started

Community Member•8/22/2025, 9:34:46 AM

You are not connected to our Services atm.

Community Member•8/22/2025, 9:35:22 AM

is there an extra step I need to do outside of downloading the app?

Community Member•8/22/2025, 9:35:41 AM

your smartphone has a internet connection, right?

Community Member•8/22/2025, 9:35:45 AM

yeah

Community Member•8/22/2025, 9:37:34 AM

maybe restarting your phone would help. Normally you just open the App on your phone, connect via BT with the HR Device and press Start Session. Thats it.

Community Member•8/22/2025, 9:37:50 AM

okay lemme try restarting

Community Member•8/22/2025, 9:39:53 AM

same thing

Community Member•8/22/2025, 9:41:28 AM

So you are connected with your BT Band and when you start a session on the phone you can see your heart rate, correct?

Community Member•8/22/2025, 9:41:36 AM

i cleard the app data & cache and it gave me a new link /n36

Community Member•8/22/2025, 9:41:40 AM

yes

Community Member•8/22/2025, 9:42:07 AM

it's working on the new link