Support threads, fixes, and FAQs.

No hear rate but connected

Last activity: 1/2/2024, 10:16:44 AMJoin the discussion →
Original post
How can I troubleshoot what's wrong with my Polar H10? The app says that the device is connected, but no BPM...
Community Member1/2/2024, 8:54:55 AM
can you check if you receive your BPM within the Polar App?
Community Member1/2/2024, 8:56:54 AM
Polar Flow right?
Community Member1/2/2024, 8:58:19 AM
any App which is related to your device - i have Polar Beat eg.
Community Member1/2/2024, 9:03:20 AM
yeah its prob polar beats
Community Member1/2/2024, 9:05:09 AM
nop
Community Member1/2/2024, 9:05:28 AM
same on the Polar Beat app, I did connect but no BPM
Community Member1/2/2024, 9:06:32 AM
hmmm maybe the batterie is empty? is it a chestbelt or wristband you are using?
Community Member1/2/2024, 9:08:36 AM
did check the battery, and also replaced it with another one just in case. I did go through it all the polar troubleshooting too, but nothing changed 😭
Community Member1/2/2024, 9:09:54 AM
Did you put on the chest strap and it should be a bit 'moist' between the chest and strap to establish contact
Community Member1/2/2024, 9:10:05 AM
correct
Community Member1/2/2024, 9:10:14 AM
hmmm
Community Member1/2/2024, 9:11:48 AM
PS The first time I did not moist it, but there were no devices to pair, so I recalled that I need to add some water
Community Member1/2/2024, 9:12:12 AM
give it a try
Community Member1/2/2024, 9:12:42 AM
I think that could be a reason why I stopped using it because it stopped tracking my HR
Community Member1/2/2024, 9:14:00 AM
I think I have to take this with polar support
Community Member1/2/2024, 9:14:35 AM
yeah you should polar is very sipportive on that side!
Community Member1/2/2024, 9:15:42 AM
will do that, thanks for the help still 🙂
Community Member1/2/2024, 9:16:30 AM
No problem, just a shame it didn't work out right away!
Community Member1/2/2024, 9:17:05 AM
well it did work a while back
Community Member1/2/2024, 9:17:13 AM
like 1y ago
Community Member1/2/2024, 9:17:33 AM
we can try one more thing
Community Member1/2/2024, 9:17:51 AM
either way any other device you could recommend if Ill have to dump this one?
Community Member1/2/2024, 9:18:06 AM
use Chrome Browser to open this page: https://www.hyperate.io/webbluetooth and try to connect
Community Member1/2/2024, 9:19:20 AM
i would choose between the Polar H10 or the Verity Sense: https://www.hyperate.io/supported-devices
Community Member1/2/2024, 9:20:16 AM
I dont think this will work as I am trying already a 3rd app and no luck with getting my HR... I am starting to think that I am dead XD
Community Member1/2/2024, 9:20:40 AM
just want to be sure that the phone is not the problem 😉
Community Member1/2/2024, 9:20:57 AM
H10 I have it right now, what about if I decide to go with a watch instead?
Community Member1/2/2024, 9:21:31 AM
Im an Apple guy - so xD for me it always will be the Apple Watch 😉
Community Member1/2/2024, 9:22:28 AM
yeah did use Apple Watch but I did not like the battery life time maybe newer gens are much better now
Community Member1/2/2024, 9:23:08 AM
also my wife was very unlucky with here apple watch so now she is using mine XD
Community Member1/2/2024, 9:23:30 AM
so then pick the COOSPO H808S!
Community Member1/2/2024, 9:24:58 AM
wait a minute!
Community Member1/2/2024, 9:25:10 AM
I have the beat!
Community Member1/2/2024, 9:27:27 AM
when you told me to try other device I thought to go with it XD
Community Member1/2/2024, 9:27:46 AM
but I would want it to work on android
Community Member1/2/2024, 9:28:14 AM
so what did you do exactly?
Community Member1/2/2024, 9:28:59 AM
first I was trying on my android and no luck
Community Member1/2/2024, 9:29:16 AM
then I though let me try my apple
Community Member1/2/2024, 9:29:29 AM
it works on apple
Community Member1/2/2024, 9:29:49 AM
maybe there is something I dont know about how to run it on android??
Community Member1/2/2024, 9:30:03 AM
ok you mean you now have connected your Polar with an Apple phone, correct?
Community Member1/2/2024, 9:31:01 AM
yeah and it works from the start
Community Member1/2/2024, 9:31:24 AM
hmmm ok maybe there is something messed up on your android with Bluetooth then?!
Community Member1/2/2024, 9:35:23 AM
it works with headphones and stuff
Community Member1/2/2024, 9:35:41 AM
I can address that to polar suport
Community Member1/2/2024, 9:36:06 AM
now that it works, do you know where I could find a sound plug in?
Community Member1/2/2024, 9:36:36 AM
I know that I can set it so my heartbeat is basically audible
Community Member1/2/2024, 9:36:37 AM
you mean that you can hear your heart beat?
Community Member1/2/2024, 9:36:47 AM
yes 🙂
Community Member1/2/2024, 9:37:50 AM
check this: https://app.hyperate.io/widget-configurator and click the box for "Enable Audible Heart Beat"
Community Member1/2/2024, 9:38:33 AM
thanks again ❤️
Community Member1/2/2024, 9:48:37 AM
<@186881714381914112> what if I cant get the sound to work?
Community Member1/2/2024, 9:50:38 AM
myid?fontFamily=Arial&size=50&font-color=%23ebebeb&background-color=transparent&brand=false&heartColor=%23d31d45&enableFlicker=false&enable_sounds=false&volume=100&minimum_heart_rate=50
Community Member1/2/2024, 9:50:58 AM
did you entered your ID?
Community Member1/2/2024, 9:51:09 AM
https://app.hyperate.io/5B83?fontFamily=Arial&size=50&font-color=%23ebebeb&background-color=transparent&brand=false&heartColor=%23d31d45&enableFlicker=false&enable_sounds=false&volume=100&minimum_heart_rate=50
Community Member1/2/2024, 9:51:31 AM
I dont think anyone will steal my hr here XD
Community Member1/2/2024, 9:52:27 AM
you did not check the button for audio 😉
Community Member1/2/2024, 9:52:33 AM
https://app.hyperate.io/5B83?size=50&fontFamily=Arial&font-color=%23ebebeb&background-color=transparent&brand=false&volume=100&minimum_heart_rate=50&enable_sounds=true&heartColor=%23d31d45&enableFlicker=false
Community Member1/2/2024, 9:53:10 AM
Community Member1/2/2024, 9:53:29 AM
oh well your link works and thats great XD
Community Member1/2/2024, 9:53:47 AM
https://tenor.com/view/welcome-gif-23701526
Community Member1/2/2024, 9:55:04 AM
ok one more, last thing, I promise XD
Community Member1/2/2024, 9:55:26 AM
I want this animation with sound on
Community Member1/2/2024, 9:56:26 AM
currently the sound is only working on pure CSS Files - but you can grab this animation by link and also use the one with sound you only have to cut away the numbers
Community Member1/2/2024, 9:57:12 AM
ok let me use my 5IQ brain for this XD
Community Member1/2/2024, 9:59:14 AM
https://app.hyperate.io/animation/45/5B83?&enable_sounds=true&volume=100&minimum_heart_rate=50 I try this and nothing 😭
Community Member1/2/2024, 9:59:48 AM
use this as a browser source: https://app.hyperate.io/animation/45/Your-ID-here without entering your ID
Community Member1/2/2024, 9:59:53 AM
https://tenor.com/view/friends-joey-tribbiani-matt-le-blanc-sad-anxious-gif-4572638
Community Member1/2/2024, 9:59:55 AM
and crop the numbers
Community Member1/2/2024, 10:00:11 AM
and then ad the one you made with sound
Community Member1/2/2024, 10:01:19 AM
or use the animation directly
Community Member1/2/2024, 10:01:25 AM
Community Member1/2/2024, 10:01:42 AM
you have to loop it within OBS
Community Member1/2/2024, 10:04:52 AM
1. Drop the Animation into OBS 2. Right Click on the animation "properties", activate "loop" 3. New browser Source, enter the link with the sound. https://discord.com/channels/778394246847791124/1191665624783532122/1191680398753808384 4. Crop away the CSS heart (pressing the ALT key while adjusting)
Community Member1/2/2024, 10:06:22 AM
oh I need two sources? one for animation and another one for sound?
Community Member1/2/2024, 10:06:42 AM
if you want to have it so, yes 😉
Community Member1/2/2024, 10:06:55 AM
no I want just one browser source
Community Member1/2/2024, 10:07:16 AM
so then it is not possible with animations only with CSS
Community Member1/2/2024, 10:07:53 AM
the hear beat sound is synced with the CSS animation of the heart - thats the reason why 😉
Community Member1/2/2024, 10:09:10 AM
now I see
Community Member1/2/2024, 10:16:44 AM
<@186881714381914112> and also Happy New Year!
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