Support threads, fixes, and FAQs.

cant find the device

Last activity: 10/3/2024, 9:11:20 PMJoin the discussion →
Original post
Hello I just bought a Gard pro Ultra 2+ And seeing this program claiming to support any smart watch i was baffelt to see it just cant find this watch Will this get support because of the claim on the site Or did i just fall for a nice sales trick(JK) 😅
Community Member9/11/2024, 1:31:20 PM
cant find the device
Community Member9/11/2024, 1:34:25 PM
What is a Gard ultra 2+ ? And what device you are trying to connect to the watch? We only have dedicated apps for Fitbit, wearOS, Garmin and Apple Watch - and iOS/Android.
Community Member9/11/2024, 1:35:59 PM
The Gard Pro Ultra 2+ is a new android smart watch https://gardpro.nl/collections/smartwatches/products/gard-pro-ultra-2-plus
Community Member9/11/2024, 1:36:39 PM
What OS is running in that watch?
Community Member9/11/2024, 1:37:03 PM
Its a android smart watch as mentioned So android😅
Community Member9/11/2024, 1:37:27 PM
Ok so you can install the App!?
Community Member9/11/2024, 1:38:14 PM
https://discord.com/channels/778394246847791124/1118268015516069918
Community Member9/11/2024, 1:38:32 PM
What app ? I installed there own app and installed the pulse (early access) app but when trying to connect with BT it can find it even its already connect with BT to my phone
Community Member9/11/2024, 1:38:54 PM
Pulse app?
Community Member9/11/2024, 1:39:05 PM
Do not know what you are talking about
Community Member9/11/2024, 1:39:06 PM
Sorry the hyperate
Community Member9/11/2024, 1:39:42 PM
Community Member9/11/2024, 1:40:33 PM
So if you have installed HypeRate successfully that’s it - it’s a standalone app. You must not pair it with your phone - and this is also not possible btw.
Community Member9/11/2024, 1:42:37 PM
Just start the session on the watch and use the given link for OBS within a browser source eg.
Community Member9/11/2024, 1:42:38 PM
Okey then why is that the only think is shows in the app ? Or is it just a matter of having it installed on the phone ? And the rest goes true the pc application?
Community Member9/11/2024, 1:43:53 PM
Ill give it a try see if it works
Community Member9/11/2024, 1:45:25 PM
Ok again, the Watch and Phone App are 2 standalone Apps. When you want to show your heart rate in OBS (eg) and you have a supported watch. You have nothing more to do. When you do not have a Watch, but a chestbelt or Wristband (eg) you need the Phone App to pair it with the BT 3rd party devices.
Community Member9/11/2024, 1:46:11 PM
I see thanks Ill give it a try
Community Member9/11/2024, 1:47:34 PM
btw the GARD PRO ULTRA 2+ looks nice, thanks for the tip 🤘
Community Member9/11/2024, 1:48:44 PM
Yea it does its amazing and for that price proberly a good upcomming one So if it doesnt work ill let you know and mabey some how its possible to support it Im a developer but that is out of my zone😅
Community Member9/11/2024, 1:49:18 PM
yeah hopefully you have seen our Unreal SDK 😉
Community Member9/11/2024, 1:49:32 PM
No i havent i just joined
Community Member9/11/2024, 1:50:38 PM
ihere we go: https://github.com/HypeRate/HypeRateUE
Community Member9/11/2024, 1:56:52 PM
so when adding one of the premade widgets i need to add a ID were can i find this ?
Community Member9/11/2024, 1:58:12 PM
when you start a session on your watch you should also see your ID. Then you have to use it like: https://app.hyperate.io/YOUR-ID
Community Member9/11/2024, 1:59:07 PM
when you want a different style you can choose here, just press the button "Copy to Clipboard" and use this link with your ID: https://www.hyperate.io/gallery
Community Member9/11/2024, 2:00:02 PM
i see yea gues i need to buy a new one then this one doesnt have that
Community Member9/11/2024, 2:00:06 PM
Community Member9/11/2024, 2:00:26 PM
sorry to say but this is not our app.
Community Member9/11/2024, 2:01:28 PM
i know this is the default HB on the watch ill have to look if you can install 3th party apps
Community Member9/11/2024, 2:02:45 PM
if you have a Google playstore on the watch you can search for it.
Community Member9/11/2024, 2:06:47 PM
okey i just called them and there is no way to install 3th party apps so that means ill be sending it back
Community Member9/11/2024, 2:07:06 PM
oh wow what a mess!
Community Member9/11/2024, 2:07:19 PM
yea to bad
Community Member9/11/2024, 2:07:59 PM
BTW here is a list for supported devices: https://www.hyperate.io/supported-devices
Community Member9/11/2024, 2:17:06 PM
thanks
Community Member9/11/2024, 2:37:59 PM
<@186881714381914112> btw the Ezon HR Monitor is no longer avalible tought ill let you know also the page doesnt exist anymore
Community Member9/11/2024, 2:38:31 PM
Community Member9/11/2024, 3:02:16 PM
found a work around by using obs ninja
Community Member9/11/2024, 3:11:26 PM
how did you do this exactly?
Community Member9/11/2024, 3:11:44 PM
screencapturing?
Community Member9/11/2024, 3:41:22 PM
yes and then using the app from the watch it self that one also live updated the stats
Community Member9/11/2024, 3:41:58 PM
Community Member9/11/2024, 4:11:57 PM
https://tenor.com/view/absolutely-brilliant-simon-cowell-britains-got-talent-thats-terrific-marvelous-gif-26035382
Community Member9/11/2024, 4:58:24 PM
Ill make a video on how to do it incase you ever get people with the same watch 😅 To save you the trouble
Community Member9/11/2024, 5:00:55 PM
But ill still get a official supported one just so i can make modifications for it and mabey new styles and so on
Community Member9/11/2024, 5:01:36 PM
And also for use with streamerbot makes it even more customizeble
Community Member10/3/2024, 8:32:38 PM
I have a miband 7 and a xiaomi 11 plus when i select on the app "search device" says "no device found" does my devices are compatible?
Community Member10/3/2024, 9:11:20 PM
Currently only the iPhone is able to connect with a miband.
Cookie preferences