Support threads, fixes, and FAQs.

Cannot Acces my HypeRate data

Last activity: 10/8/2024, 7:17:37 PMJoin the discussion →

Original post

Hi! I'm having a wierd issue, on my phone/app i get the heart rate and the code , but on my SAMMI extension and on the WebBrowserSource i get a 0 , with the error X1006 I read on the <#780504101191680011> that it could be a firewall thing Thank you so much for the help in advance ❤️ keep being awesome!

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Community Member•7/9/2024, 8:34:23 PM

Did you made sure that the IDs are matching? ID "ABC" is totally different than "abc" :)

Community Member•7/9/2024, 8:35:00 PM

yup ❤️ its matching, it didnt change , i use this ID since 2023 ❤️

Community Member•7/9/2024, 8:37:00 PM

Can you drop me your public IPv4 address via PM pls :)

Community Member•7/9/2024, 8:38:33 PM

You can get your IPv4 here: https://api.ipify.org/

Community Member•7/9/2024, 8:45:14 PM

done 🙂

Community Member•7/10/2024, 11:10:09 AM

Hey, i have the same problem since a few days

Community Member•7/10/2024, 3:03:33 PM

Can you drop me a private message with your public ipv4 please? :)

Community Member•7/12/2024, 2:23:27 PM

is there a possibility to get a new id ? on same device

Community Member•7/12/2024, 2:38:39 PM

This wont help you in this case - its an IP ban not an ID ban

Community Member•7/12/2024, 2:40:25 PM

i get that but, just wanted to know if trhere is a possibility to change the ID myself ?

Community Member•7/12/2024, 2:40:53 PM

Nope there isnt :) But you could have luck and reinstall the app completly and getting a new ID then. IIRC this COULD be the case for the android app

Community Member•7/12/2024, 2:41:20 PM

could that become possible or too much work ?

Community Member•8/7/2024, 3:33:14 AM

Not connecting in my vrcosc app and I cant connect to the websocket

Community Member•8/7/2024, 8:15:35 AM

Can you follow these step please: https://discord.com/channels/778394246847791124/1260332738569830460/1260333914082377804 https://discord.com/channels/778394246847791124/1260332738569830460/1260334302043046002

Community Member•10/5/2024, 12:58:12 PM

Hello there, It seems like that I have the same Problem, I checked the ID already etc. and I have been using Hyperate since more than a year.

Community Member•10/7/2024, 6:30:14 AM

But you didnt followed the steps I linked in the message before

Community Member•10/7/2024, 6:36:24 AM

Yes, no DM, because I tried restarting my FritzBox one more time and it fixed itself. <:thejan1Hype:869477317469159424> I forgot to mention this here. So I'm fine. Sorry.<:thejan1L:831621993631711233>

Community Member•10/7/2024, 6:55:53 AM

Usually by restarting the router you get a new IP address, since the firewall bans IP addresses which do to many requests in a certain amount of time, it might shift the problem to the future if you use the outdated StreamDeck for example.

Community Member•10/7/2024, 6:10:35 PM

The New streamdeck app is out, Note if you get logged out of the account in the desktop app it will not auto update the plugin, It will from time to time log you out so going to the setting tab and checking for new updates is recomened.

Community Member•10/7/2024, 6:11:05 PM

3.0.1.4 is the latest update.

Community Member•10/8/2024, 5:58:28 PM

I'm also having this issue where i can't view my data from the website, should i also send my IP?

Community Member•10/8/2024, 7:10:28 PM

Did you checked that the ID is matching? The IDs `abcd` and `aBcD` are 2 totally different IDs to the server

Community Member•10/8/2024, 7:11:28 PM

yes, it was working before but not anymore as of yesterday

Community Member•10/8/2024, 7:11:44 PM

Do you use the streamdeck extension?

Community Member•10/8/2024, 7:12:22 PM

Community Member•10/8/2024, 7:14:28 PM