Community Member•7/5/2023, 4:59:49 PM
Hey there, where are you stuck? I see you’re using Apple Watch in the tags - please describe where you need support 🙂
Community Member•7/5/2023, 5:01:04 PM
It's not showing OBS
Community Member•7/5/2023, 5:01:32 PM
Does it read your heart rate on your Apple Watch?
Community Member•7/5/2023, 5:01:52 PM
Yes
Community Member•7/5/2023, 5:02:22 PM
Bet not in obs
Community Member•7/5/2023, 5:03:03 PM
Can I do a call to expand better
Community Member•7/5/2023, 5:03:16 PM
Ok perfect - please note: HypeRate IDs are case sensitive. Please type your HypeRate ID exactly how it is (“D” is different to “d”) into OBS
Community Member•7/5/2023, 5:04:54 PM
Community Member•7/5/2023, 5:05:48 PM
And on your Apple Watch the letters are also not capital? Please check again and change accordingly 🙂
Community Member•7/5/2023, 5:07:30 PM
I get it
Community Member•7/5/2023, 5:07:34 PM
It works now
Community Member•7/5/2023, 5:07:48 PM
Juhuuu yeeessss!
Community Member•7/5/2023, 5:07:56 PM
Ty
Community Member•7/5/2023, 5:14:30 PM
You’re very welcome! Have fun and 🙂
Community Member•7/7/2023, 9:00:10 PM
Heartrate not shown when ID is incorrect (case-sensitive)
Community Member•9/29/2023, 7:14:27 PM
hi there! I have a fitbit.. hyperate works on fitbit but when I use the link it says to access overlay, it says 0 on obs
Community Member•9/29/2023, 7:14:33 PM
what am I doing wrong?
Community Member•9/29/2023, 7:15:33 PM
all of the letters are capitalized on the hyperate on fitbit
Community Member•9/30/2023, 10:03:53 PM
Can you show a picture of that pls?
Community Member•9/30/2023, 10:09:52 PM
It works on my watch but 0 on OBS
Community Member•10/1/2023, 6:13:06 AM
Hey there, the ID is case sensitive! Please make sure to enter the ID exactly as it is on your watch ♥️
Community Member•10/1/2023, 7:16:29 AM
I did, still the monitor says 0
Community Member•10/2/2023, 10:39:13 PM
it just don't do anything, it stays at 0 even tho fitbit is working
Community Member•10/3/2023, 12:23:24 AM
is there a way you guys can test it with my overlay? if it' works for you?
Community Member•10/3/2023, 1:50:53 AM
i can test!
Community Member•10/3/2023, 1:57:36 AM
Did it work for you? Mines still 0
Community Member•10/3/2023, 1:58:17 AM
is your session currently running? With the same ID as shown above in the screenshot?
Community Member•10/3/2023, 1:59:03 AM
Yup! Current
Community Member•10/3/2023, 2:00:06 AM
can you check if the sensor is working?
Community Member•10/3/2023, 2:00:43 AM
should a green light under the watch itself - blinking
Community Member•10/3/2023, 2:01:28 AM
i see that you are connected to our servers but without transmitting a beat
Community Member•10/3/2023, 2:06:48 AM
or can you check if the watch has a internet connection - currently only your OBS is connected to our servers.
Community Member•10/3/2023, 2:09:33 AM
oh ok hold on
Community Member•10/3/2023, 2:09:48 AM
green light is blinking
Community Member•10/3/2023, 2:10:12 AM
figuring this one out.. brb
Community Member•10/3/2023, 2:10:17 AM
kk
Community Member•10/3/2023, 2:29:09 AM
I don't think the wifi works for me 😢
Community Member•10/3/2023, 2:29:19 AM
it says it's connected but it doesn't stick.. it drops off
Community Member•10/3/2023, 2:29:30 AM
I guess I have to buy a new watch or something *sigh*
Community Member•10/3/2023, 2:29:44 AM
did you restart the watch?
Community Member•10/3/2023, 2:29:53 AM
yah like gazillions of times
Community Member•10/3/2023, 2:30:00 AM
damn
Community Member•10/3/2023, 2:30:24 AM
yah it sucks.. thank you tho
Community Member•10/3/2023, 2:30:28 AM
how did you check the connection?
Community Member•10/3/2023, 2:30:47 AM
on the watch and on fitbit app.. it goes in and out
Community Member•10/3/2023, 2:31:13 AM
hmmm
Community Member•10/3/2023, 2:32:21 AM
https://tenor.com/view/give-up-done-the-voice-christina-aguilera-gif-3893945
Community Member•10/3/2023, 2:34:06 AM
but yah thank you 🙂
Community Member•10/3/2023, 2:34:16 AM
I've had this watch for a while, maybe it's time to get a newer model
Community Member•10/3/2023, 2:34:40 AM
https://tenor.com/view/great-well-done-gif-21661494
Community Member•10/3/2023, 2:36:00 AM
https://tenor.com/view/mnewsradio-newsradio-thanks-phil-hartman-hug-gif-24887619
