Support threads, fixes, and FAQs.

Why it isn’t starting😭

Last activity: 10/18/2025, 10:12:38 AMJoin the discussion →
Original post
I downloaded your app on my pc but it keeps loading. It’s like this for hrs!
Community Member9/10/2025, 9:42:23 PM
Did you enter your ID correctly?
Community Member9/10/2025, 9:43:21 PM
Idk I just downloaded it
Community Member9/10/2025, 9:43:30 PM
It didn’t ask me for anything
Community Member9/10/2025, 9:43:54 PM
just hover over the heart then enter your ID
Community Member9/10/2025, 9:44:06 PM
Oh ok
Community Member9/10/2025, 9:44:17 PM
Thanks
Community Member10/18/2025, 10:08:23 AM
hovering over the heart on pc screen does nothing. what do you mean ?
Community Member10/18/2025, 10:10:27 AM
Apple watch and iphone work correctly
Community Member10/18/2025, 10:11:44 AM
so normally just hover over the heart with the courser and it should appear the little box underneath the heart where you can enter your ID.
Community Member10/18/2025, 10:12:38 AM
ahh right, hover and move little bit bellow. thanks man! you rock!
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