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Apple Watch Monitor not Syncing to site or app on Phone.
Apple Watch Monitor not Syncing to site or app on Phone.
Last activity: 4/8/2025, 12:21:18 AM
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Apple Watch
Original post
Today I opened my Hyperate and started in on my watch but while I am seeing movement of the monitor on my watch, the website for my overlay does not connect nor can I see anything in the app on my Phone.
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Community Member
•
4/7/2025, 9:21:39 PM
i can not find you connected in our Backend, so it seems there is no proper connection atm
Community Member
•
4/7/2025, 9:47:50 PM
does it work now?
Community Member
•
4/8/2025, 12:19:17 AM
No stuck on the same screen as the first and cannot search for any other devices to reset it.
Community Member
•
4/8/2025, 12:19:40 AM
Also this problem when trying to get to site
Community Member
•
4/8/2025, 12:21:18 AM
Your ID should be case sensitive, in the screenshot it’s not.
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