Community Member•7/14/2023, 8:41:15 AM
Also, when I try to search for a device on the app it is just a blank screen
Community Member•7/14/2023, 9:08:58 AM
1. The Apple watch is a standalone app - you dont need the iPhone App
2. Just reinstall the app on the watch and it will generate a new ID
<@186881714381914112> I told you about the ID-problem 😜
Community Member•7/14/2023, 10:32:34 AM
When you reinstall on the Watch or iPhone you always will receive a new ID, thats a normal procedure.
Community Member•7/22/2023, 1:52:26 AM
Hyperate doesn’t show up on App Store
Community Member•7/22/2023, 8:38:06 AM
iPhone or Watch App Store? Pls update bothe devices to the newest OS Version.
Community Member•7/22/2023, 2:31:42 PM
Both iPhones are updated to latest iOS. When I got my new iPhone i did not have my watch on me so I had to erase all data to pair it to my new phone
Community Member•7/22/2023, 2:32:44 PM
So normally you open the App Store on your watch and search for hyperate, that’s it.
Community Member•7/22/2023, 2:33:48 PM
It’s not showing up on App Store, I even sent myself the link since it appears on iPhone app but when I try to open it on watch this is what I get
Community Member•7/22/2023, 2:33:54 PM
Community Member•7/22/2023, 2:34:09 PM
With latest iOS being 16.5
Community Member•7/22/2023, 2:34:40 PM
What Watch is this? 3,4,5,6?
Community Member•7/22/2023, 2:35:43 PM
Series 5
Community Member•7/22/2023, 2:35:53 PM
It worked before on my old iPhone
Community Member•7/22/2023, 2:36:51 PM
Did you also update the watchOS?
Community Member•7/22/2023, 2:42:54 PM
Yes sir
Community Member•7/22/2023, 2:42:56 PM
Community Member•7/22/2023, 2:44:47 PM
So and when you find the app on the watch store it states „not compatible‘?
Community Member•7/22/2023, 3:06:47 PM
I can’t find the app on the watch store when I type in hyperate (on my watch) I only get hyperate companion. What I did to pull up just the hyprerate app itself was send myself the app link from my iPhone to the watch and tried to open it from there
Community Member•7/22/2023, 3:07:55 PM
The HypeRate Companion is the correct app. You have to install this app.
Community Member•7/22/2023, 3:10:11 PM
I tried multiple times to install in on my watch with no success
Community Member•7/22/2023, 3:12:29 PM
What’s the issue when trying to install - did you get any feedback?
Community Member•7/22/2023, 4:40:29 PM
No feedback just go straight to my messages
