When i first downloaded the app on my apple watch it was working but the website wouldnt recognise it so i tried to reinstall everything and now it wont read a heartrate at all. The regular apple heart does detect it though so its not the watch. What can i do?
Hi! 👋
Since the Apple Heart app is detecting your heart rate correctly, the sensor itself is definitely working 👍
Could you please check the permissions in the Apple Health app?
Go to:
Health App → Sharing → Apps → HypeRate
Make sure that Heart Rate is enabled (and allowed to read data).
If the permission was disabled during the reinstall, the app won’t be able to access your heart rate data anymore.
After enabling it, please restart both the iPhone app and the Apple Watch app once, just to make sure everything refreshes properly.
Let me know if that fixes it! 😊
Community Member•2/28/2026, 10:47:13 AM
oh damn i guess i forgot to check off the permissions after reinstalling<:tt_c_shy:1301302918162546749> thanks for the help!
Community Member•2/28/2026, 10:48:08 AM
No worries at all that happens more often than you’d think 😄
Glad we got it sorted! If you run into anything else, I’m here to help 👍
