Support threads, fixes, and FAQs.

Shared Session ID

Last activity: 11/12/2025, 9:59:41 PMJoin the discussion →
Original post
Someone else seems to have gotten my session ID, as a different heart rate is displaying even when I’m not connected with my watch at all, and when I am, it goes back and forth between their ~140 BPM and my ~60 BPM. How do I generate a new session ID? I can’t find a way anywhere.
Community Member11/12/2025, 1:07:14 PM
normally by deinstall and reinstall you should receive a new ID.
Community Member11/12/2025, 1:08:21 PM
I uninstalled and reinstalled twice, once with restarting both devices after uninstalling, and my session ID seems to be permanent
Community Member11/12/2025, 1:12:25 PM
can you check on the Apple Watch (within HypeRate APP) if you are able to slide to the left, is there a setting "receive new ID" ?
Community Member11/12/2025, 9:53:22 PM
There seems to just be two pages, left one is the main area with the start session option, and right tab is just three options, sync session id with phone, share with health app, and something else. No option to reset ID at all
Community Member11/12/2025, 9:59:41 PM
gonna send you a pm
Related threads
Cookie preferences