Support threads, fixes, and FAQs.

no heart rate showing on page

Last activity: 2/16/2024, 9:48:33 PMJoin the discussion →

Original post

Hello everyone. I am trying to set up the hyperate for my stream but I get to the step of entering app.hyperate.io/myid but the page shows nothing. I tried different browsers. My devices are iphone 14 pro max and apple watch watch os10. I installed the apple watch app and it gave me an ID but nothing shows on the page when i enter the url with my ID at the end

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Community Member•2/15/2024, 7:06:50 PM

We already made an announcement on all Channels: https://discord.com/channels/778394246847791124/780504101191680011/1207686210265423912 https://x.com/Hyperate_io/status/1758133770367258708?s=20

Community Member•2/15/2024, 7:08:19 PM

Oh. My bad.

Community Member•2/15/2024, 7:08:39 PM

no worries - we are working on it to bring the servers online asap!

Community Member•2/16/2024, 11:32:09 AM

Do we have any kind of eta?

Community Member•2/16/2024, 12:08:40 PM

we are tryin to get the heart rate back at least for the users, sorry for the delay!

Community Member•2/16/2024, 7:22:49 PM

Any idea what happened to the servers? Do you need any kinds of assistance if it's server issues? (I run linux servers at work)

Community Member•2/16/2024, 7:35:11 PM

the server infra isn't the problem - but hej when you aware of Elixir - be my guest 😉