Support threads, fixes, and FAQs.

When I save and do everything for the stream deck, and then I go to click the button and it errors

Last activity: 5/17/2024, 10:13:44 PMJoin the discussion →
Original post
So basically, I do everything except for press the button which is connected and when I go to connect, I get a yellow arrow triangle and it doesn’t work
Community Member5/17/2024, 5:42:05 AM
<@82223144634429440> seems like you are needed here :)
Community Member5/17/2024, 6:01:54 AM
When I get back from work 5pm gmt. I will be around to do some debugging to see why this is happening.
Community Member5/17/2024, 5:14:03 PM
ok sorry for the delay, I tested it and It is connecting for me after I enter a ID and hit save. When you press save and click off the button and back again is the ID saved? If it is saved and still get the error I can join a call with you as I will be able to show you how to see the logs to see what could be happening.
Community Member5/17/2024, 5:58:49 PM
I don’t really want to call but it does save
Community Member5/17/2024, 5:59:28 PM
I don’t really want to call but it does save
Community Member5/17/2024, 6:29:55 PM
ok do you know how to enable the debugger on the streamdeck?
Community Member5/17/2024, 6:31:23 PM
Community Member5/17/2024, 7:14:28 PM
No
Community Member5/17/2024, 7:27:55 PM
No
Community Member5/17/2024, 7:28:41 PM
sorry was cooking food, Ok so you will need to if on windows open regedit and go to this location ``@HKEY_CURRENT_USER\Software\Elgato Systems GmbH\StreamDeck``
Community Member5/17/2024, 7:30:21 PM
will see a bunch of things like this
Community Member5/17/2024, 7:30:43 PM
you will then right click and do dword
Community Member5/17/2024, 7:31:08 PM
this is only if you don't see this in the list already
Community Member5/17/2024, 7:32:12 PM
if you did add it you will click it twice and add a vaule of ``1``
Community Member5/17/2024, 7:33:52 PM
I use Mac
Community Member5/17/2024, 7:34:32 PM
ok mac I think you need to run this in terminal ```defaults write com.elgato.StreamDeck html_remote_debugging_enabled -bool YES```
Community Member5/17/2024, 7:36:17 PM
once done restart the app and then try and open this page http://localhost:23654/
Community Member5/17/2024, 7:37:18 PM
I will add in the next update just working on the last 2% and waiting on elgato to come back to me logging of info will just be a txt file so no need for all this. I will also be doing more testing on macs as I do have one now.
Community Member5/17/2024, 7:40:57 PM
Is there another way I don’t trust using code sorry
Community Member5/17/2024, 7:41:29 PM
this is only way sorry, this is from the elgato sitehttps://docs.elgato.com/sdk/plugins/getting-started
Community Member5/17/2024, 7:42:40 PM
So what access do you get with this
Community Member5/17/2024, 7:43:09 PM
you get access to this page. will only be local to you.
Community Member5/17/2024, 7:43:39 PM
you will then be able to open two pages I would say open both
Community Member5/17/2024, 7:43:50 PM
Ohhh you don’t get any affiliation
Community Member5/17/2024, 7:43:54 PM
?
Community Member5/17/2024, 7:43:58 PM
nope non
Community Member5/17/2024, 7:44:05 PM
Ok
Community Member5/17/2024, 7:44:10 PM
this is just so you can see what plugins do behide the scenes
Community Member5/17/2024, 7:44:43 PM
Ok
Community Member5/17/2024, 7:44:51 PM
what I will then get you to do is tell me what these pages say when you press the key and save
Community Member5/17/2024, 7:45:25 PM
as you can see mine will save on the one page. it will say connected on the other and well I closed the connection so the red at the end so showing it work how it should have.
Community Member5/17/2024, 7:45:52 PM
if you get an error on key down. it will tell me the error your getting
Community Member5/17/2024, 7:48:09 PM
How do I open these
Community Member5/17/2024, 7:48:21 PM
need to go to this pagehttp://localhost:23654/
Community Member5/17/2024, 7:48:55 PM
and you will see the one page above and will need to open both the pages saying "hyperate"
Community Member5/17/2024, 7:49:09 PM
On a browser?
Community Member5/17/2024, 7:49:12 PM
yep
Community Member5/17/2024, 7:49:18 PM
any will do
Community Member5/17/2024, 7:49:58 PM
Community Member5/17/2024, 7:50:08 PM
did you restart the streamdeck app?
Community Member5/17/2024, 7:50:15 PM
No
Community Member5/17/2024, 7:50:23 PM
ok will need to do that first
Community Member5/17/2024, 7:51:27 PM
I’m here now
Community Member5/17/2024, 7:51:43 PM
ok so open the two pages in new tabs that say hyperate
Community Member5/17/2024, 7:51:57 PM
will see something like this
Community Member5/17/2024, 7:52:56 PM
Community Member5/17/2024, 7:53:37 PM
refresh the page with the app open..
Community Member5/17/2024, 7:53:52 PM
and with the hyperate button clicked in the app
Community Member5/17/2024, 7:55:13 PM
Still the same
Community Member5/17/2024, 7:56:57 PM
ok, let me load my mac and get the app installed and I will see if I get the same error as you.
Community Member5/17/2024, 7:57:23 PM
Ok
Community Member5/17/2024, 7:58:46 PM
just need to find my dock so I can plug the streamdeck into it as well.
Community Member5/17/2024, 7:59:11 PM
Ok
Community Member5/17/2024, 8:01:32 PM
might be a while mac is dead dead even with it plugged into the wall
Community Member5/17/2024, 8:02:17 PM
Alright
Community Member5/17/2024, 8:03:35 PM
Magically started working
Community Member5/17/2024, 8:04:05 PM
Thank you
Community Member5/17/2024, 8:15:32 PM
was going to say I got it to work as well
Community Member5/17/2024, 8:16:10 PM
Community Member5/17/2024, 8:17:15 PM
Dont know what it could have been but maybe just the restart of the app did it. Did see that closing the window will not reboot the app so killed in process manager to reboot it to get debug to work
Community Member5/17/2024, 8:17:58 PM
As I do have a mac now all testing will be done on both but as code is just JS (one you have now it should all work as same as windows) but will make sure works on all even linux users
Community Member5/17/2024, 8:21:21 PM
sneck peck for getting me to download mac. new update get to change colours
Community Member5/17/2024, 10:13:44 PM
Ooh
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