I promise I’m not dead

You haVe to insert the link as a browser source like: https://app.hyperate.io/YOUR-ID That’s it.

"...despite copying the browser address exactly." I did that

So when you use this link in chrome eg do you see your heart rate?

It says I'm dead lol

works on my watch though

Can you send me the link you are using pls

https://app.hyperate.io/72793

It seems like you are not connected to our backend 😦

So the watch has proper wlan connection?

it's a Fenix 5, alll I know is your app says it's compatible

Not sure what you mean by that? What app?

The Garmin Connect IQ app you told me to use

As long as you can install HypeRate on this watch it’s compatible

It's defintely on the watch. Also doesn't work unless the app is open btw

App closed vs App open

Ok but even we you have it on screen (foreground) it’s not transmitting to a browser or OBS?

That is correct. So even though the watch says my HR, the browser/OBS does not

Ok how can you read the ID correctly it’s only half way there?

hit the button on the upper right and it shows the ID

Ah yeah you are right this was one of our last updates. 🙂

Can you perform a restart of the watch?

ok

restarted...I'm still dead

<@174193097285173250> just for my information, did we ever have any troubles with the Fenix 5 before?

not that i remember.

<@710526275147661393> just a question do you use a streamdeck?

yes

The app definetly needs to be in the foreground when using it. it will not work when running in the background, because the garmin API only supports a minimum of 1 update per minute, if an app is in the background. useless for a heartrate monitor

Maybe your IP got blocked by our firewall - cause we had some issues with the streamdeck plugin.. Maybe you can pm <@120250275477979136> your IP address - that we can check this also.

I'm not sure what my streamdeck has to do with this?

It’s about your IP, when the streamdeck is requesting every second to our backend you get blocked

I didn't know you have a plugin for the streamdeck. I don't use it. You asked if I had one and that confused me

Ah okay

I only use the Garmin app

Ok then nvm the IP topic .

i dont know how far this discussion did go so far but, as long os the red "No Internet Connection!" warning on the garmin app is not visible, a connection to the internet exists on the Garmin watch. if that is the case, we try to send the heartrate data to our servers. Therefore, if the data on the website doesnt update, it maybe got lost on the way from the watch to the server. Yannick can look up failed requests, when you give him the Hyperate ID of your app.

i also just checked with my Garmin watch (Venu 2 Plus), and it works

alternatively, open the options of the garmin app, generate a new hyperate ID and see if the new id recieves any data

This means I’m connected to the internet yes? No red “No Internet Connection” label

yes

I’ll try this

Can you direct me to where the options tab is please?

hold this button down until this menu pops up:

https://app.hyperate.io/71695 unfortunately still no change

then, sadly, yannick needs to see what is going wrong

Is Yannick going to see this thread or is there something I need to do additonally?

he was pinged by Woodryda a few messages before, so hopefully, he sees it?

Can you send me your IP nevertheless so I can check if its an IP ban?

FYI its not ONLY the StreamDeck plugin which can cause the issue - it could be in theory any application which doesnt implement the correct reconnect logic

<@710526275147661393> Ive also send you a pm :)

<@174193097285173250> They are neither banned by the Firewall nor the webserver is getting any requests from their IP So must be an issue between device + Garmin app OR Garmin app + HypeRate servers. We also checked IPv6 connection issues but they didnt led to any other result :(

<@174193097285173250> Do you have the possibility to generate a debug build w/ proper file logging or does Garmin not allow that kind of stuff?

thats possible

<@710526275147661393> Ive made a build of the app now, that displays the HTTP response code we get from the server every time we send data. if the number is any number other than 200 or 204, something went wrong. Here is the build file. To install it on your watch, simply connect your watch via USB with your PC and copy the PRG files to your device’s GARMIN/APPS directory. then disconnect your watch from the pc, and open the app on the watch

-101 null

also -2 null

both errors are a BLE (Bluetooth-Low-Energy) error. This is the method you are using to connect your watch with the internet. Are you perhaps connected by using a phone as the intermediate between your wifi network and the watch? In the forums, it looks like this issue happens with fenix 5 watches connected to iPhones? One user wrote: > On your iPhone, go into the mobile settings and reset the all network settings. That seems to resolve the issue with Garmin connect mobile.

i will add some more save-guards into the app, to at least make -101 errors (to many requests at a time) no longer happen. and while im at it, i will fix the layout of the text on fenix5, so that the url is no longer cut off at the bottom of the screen

I am using my phone. Is there something else I should use?

I'm looking up how to reset network settings without resetting my whole phone

the Fenix 5 doesnt support wifi directly, so you must use a phone as an intermediate. Make sure the phone is in range of the watch

Unfortunately a network reset did not work. the -101 null persists. the iphone is 8" from the watch as well

here is a new build which should at least fix the -101 errors and the UI. Can you try if you are getting a new error with it?

No errors at all currently. Also still not transmitting to the browser. Also noticed this when I opened the app.

the installed hyperate version is the "siteloaded" one you installed via USB. you can remove it by using Garmin Express: https://www.garmin.com/de-DE/software/express/windows/

if no errors are displayed, that should be good? that means at least that the data should be send to the server, and you received a response back... so it should work theoretically

unfortunately it does not. I even reset network settings again and obtained a new ID https://app.hyperate.io/17126

then, im out of ideas sadly 😦 im very sorry