Community Member•4/7/2026, 8:31:38 AM
I checked the connection using the Github Page and I get this response:
Connecting to: wss://app.hyperate.io/ws/LFFVGKR4?token=WfR1qayBvJNHWOzn5IrFqOTNQy7Mz1x9vuPlUd3jdMFSaQKv8K8OaXORhlflfl8t%E2%80%8B
[error] {"isTrusted":true}
[close] {"code":1006,"reason":"","wasClean":false}
Can you help me understand the issue and what should I do?
I can see values in my Hyperate app in Fitbit, but I cannot retrieve them.
Community Member•4/7/2026, 11:12:33 AM
<@968842699287461981> can you tell me the Name of your Application - that im able to search in our DB.
Community Member•4/7/2026, 1:45:12 PM
<@968842699287461981> your API Key is activated, pls try again 😉
Community Member•4/8/2026, 10:29:37 AM
Hello <@186881714381914112> , thank you for your effort! Unfortunately, I just tried it (via HypeRate-Websocket-API) and I get the same response:
Connecting to: wss://app.hyperate.io/ws/LFFVGKR4?token=WfR1qayBvJNHWOzn5IrFqOTNQy7Mz1x9vuPlUd3jdMFSaQKv8K8OaXORhlflfl8t
[error] {"isTrusted":true}
[close] {"code":1006,"reason":"","wasClean":false}
My code won't work as well, getting 401 error
Community Member•4/8/2026, 10:32:51 AM
Ah okay . found the issue. So it will take to 1 hour that your key is synced with the backend (automatic precess), but then it should work!
Community Member•4/8/2026, 10:36:15 AM
thank you so much!
Community Member•4/8/2026, 12:32:07 PM
<@186881714381914112> again the same issue unfortunately...
Community Member•4/8/2026, 12:34:59 PM
For me its working perfectly!
Did you try this here?
https://alexholzreiter.github.io/HypeRate-Websocket-API/
Community Member•4/8/2026, 12:35:17 PM
Community Member•4/8/2026, 12:46:50 PM
This is what I tried, now it works! Thank you for your help!
