Community Member•4/7/2026, 8:31:38 AM
I checked the connection using the Github Page and I get this response:
Connecting to: wss://app.hyperate.io/ws/LFFVGKR4?token=WfR1qayBvJNHWOzn5IrFqOTNQy7Mz1x9vuPlUd3jdMFSaQKv8K8OaXORhlflfl8t%E2%80%8B
[error] {"isTrusted":true}
[close] {"code":1006,"reason":"","wasClean":false}
Can you help me understand the issue and what should I do?
I can see values in my Hyperate app in Fitbit, but I cannot retrieve them.
Community Member•4/7/2026, 11:12:33 AM
<@968842699287461981> can you tell me the Name of your Application - that im able to search in our DB.
Community Member•4/7/2026, 1:45:12 PM
<@968842699287461981> your API Key is activated, pls try again 😉
Community Member•4/8/2026, 10:29:37 AM
Hello <@186881714381914112> , thank you for your effort! Unfortunately, I just tried it (via HypeRate-Websocket-API) and I get the same response:
Connecting to: wss://app.hyperate.io/ws/LFFVGKR4?token=WfR1qayBvJNHWOzn5IrFqOTNQy7Mz1x9vuPlUd3jdMFSaQKv8K8OaXORhlflfl8t
[error] {"isTrusted":true}
[close] {"code":1006,"reason":"","wasClean":false}
My code won't work as well, getting 401 error
Community Member•4/8/2026, 10:32:51 AM
Ah okay . found the issue. So it will take to 1 hour that your key is synced with the backend (automatic precess), but then it should work!
Community Member•4/8/2026, 10:36:15 AM
thank you so much!
Community Member•4/8/2026, 12:32:07 PM
<@186881714381914112> again the same issue unfortunately...
Community Member•4/8/2026, 12:34:59 PM
For me its working perfectly!
Did you try this here?
https://alexholzreiter.github.io/HypeRate-Websocket-API/
Community Member•4/8/2026, 12:35:17 PM
Community Member•4/8/2026, 12:46:50 PM
This is what I tried, now it works! Thank you for your help!
Community Member•5/16/2026, 7:38:15 AM
Unfortunately having some issues setting up connection to the API, 401 errors Also tried the websocket test, see screenshot (blocked out the API key for security), can anyone give me some hints on how to resolve this?
Community Member•5/16/2026, 10:46:28 AM
<@342036239530328065> when it's still not working please write me an pm message that im able to investigate it further 😉
