Community Member•3/12/2026, 1:15:07 AM
does this count as contacting support or do I need to send an email to hello@hyperate.io?
Community Member•3/12/2026, 1:17:35 AM
I tried to request another key just now as per vague bot instructions
Community Member•3/12/2026, 1:37:58 AM
can you tell me why it should not be valid, whats the error you are receiving?
Community Member•3/12/2026, 1:46:43 AM
"Error: Handshake status 401 Unauthorized "
Community Member•3/12/2026, 1:47:16 AM
and I copy and pasted the api directly
Community Member•3/12/2026, 1:47:30 AM
so there wouldnt be a typo
Community Member•3/12/2026, 1:51:57 AM
I'm trying to connect to the HypeRate WebSocket API at wss://app.hyperate.io/socket/websocket?token=MY_TOKEN using Python's websocket-client library and I'm getting a 401 Unauthorized on the handshake. My HypeRate ID is F9992. Is the token format correct or does it need to go in a header instead?
Community Member•3/12/2026, 1:52:38 AM
Did you try the websocket connection on the Guthub Page as well?
Community Member•3/12/2026, 1:53:54 AM
https://alexholzreiter.github.io/HypeRate-Websocket-API/
Community Member•3/12/2026, 1:54:32 AM
let me try now'
Community Member•3/12/2026, 1:54:50 AM
if you can connect on this page and receiving your HR you should be good to go.
Community Member•3/12/2026, 1:55:14 AM
"Connecting to: wss://app.hyperate.io/ws/F9992?token=6Fa8PssKEPb6pdtUVfgMKQIKOKYpgAvZofjD1klK
[error] {"isTrusted":true}
[close] {"code":1006,"reason":"","wasClean":false}"
Community Member•3/12/2026, 1:59:09 AM
For me its working - what device you are using for sending the Heart rate?
Community Member•3/12/2026, 2:00:48 AM
ok i see you are using an iphone and you are also unsing streamerbot, correct? Do you see your Heart rate there?
Community Member•3/12/2026, 2:02:40 AM
i also see your HR Data incoming with your ID.
Community Member•3/12/2026, 2:03:39 AM
I have it connected on all that, but im trying to set up on a seperate macbook just uh reading the data
Community Member•3/12/2026, 2:03:55 AM
if its working for you i just did something wrong, let me take a look
Community Member•3/12/2026, 2:04:08 AM
thank you
Community Member•3/12/2026, 2:04:45 AM
no worries, let me know if its working for you.
Community Member•3/12/2026, 2:07:33 AM
seems to be all good now! weird
Community Member•3/12/2026, 2:07:36 AM
thank you
Community Member•3/12/2026, 2:08:38 AM
Happy that it now works for you as well, let me know if you need further assistance at any time - happy to help!