Fitbit Versa2 not connecting.

What is the "build ID" for you?

0b7968c6eece879f

Which watch do you have in particular?

Fitbit Versa 2

Ah as it stands in the title - sorry for not reading properly. Normally the ID is not that long and the ID is generated on the watch - can you try to reinstall the app pls? :)

I have

build ID is what it says in the app

Can you send some Kind of Screenshot where you see this?

This is only the Settings app from the phone application which doesnt mean anything

i know. im saying that the watch app is saying its code is 12345678 and wont prompt a proper id.

ive uninstalled and reinstalled twice now

and it still does this.

That is mysterious 🤔

I cant remember if I Put any functionality behind the "generate new ID" Button in the phone Settings app Can you try it once please?

it doesnt do anything sadly.

Okay that what I thought

It seems like that the watch doesnt execute the JavaScript properly 🤔 Normally the ID should have been generated on launch at the first Start

im not sure why my watch is completely uptodate and its worked fine with other apps just not this one

+

That's what I find mysterious 😅

That you even reinstalled the app and have the same behavior Let me Check the source code of it - maybe I can find something 🤔

okay. im sorry for causing such trouble DX

Dont worry - that's why we are here :)

<@197153011720519680> Okay I got some new Information Pls do the following steps: 1. Close app on watch 2. Close app on phone 3. Reopen app on phone and open the Settings app of the HypeRate application 4. Reopen app on the watch Then the ID should have been set sucessfully I also found out, that the Button "generate new ID" is working - but wont send the ID to the phone directly (it will only be visible after a restart) And pls make sure that you wear the watch while trying - otherwise we stop the measurements when it's not on your Body :)

And make sure that the watch is connected to your phone - this is required

Otherwise the application cant send the heartbeat to our Servers :)

It doesnt show the code changed. i even restarted my phone to see if that maybe the issue

Did you restarted the watch aswell?

yes

Did you make sure that both phone and watch were connected before you opened the app on the watch?

yes.

Then I dont have any clue 😓 <@186881714381914112> could test it in the Simulator - otherwise we cant really reproduce the Problem :/

Can you Post the Version of your watch operating system pls?

35.72.1.15

I think i have the right spot

Oh really? What did you change?

i meant for the version

I still havent been able to prompt a proper code DX

Damn 😓

Ye we will Check this :)

<@120250275477979136> im rdy in 20 min

thank you so much ;A;

<@197153011720519680> in the Simulator we got no issue. Also when i press the "Generate new ID" Button in the phone settings app, it generates a new ID. The only thing what you can test is - deinstall the App - Restart the Watch - new install of the APP - and keep fingers crossed <a:mildpanicintensifies:1098120131550400532>

Im factory resetting my watch to see if it fixes it. cause that didnt work DX

oh wow really

keep my fingers crossed 🤘

Did it work? 😬🤞

Yes, It just came up

im checking if it works on my obs now

Awesome! Then it was really the fault of the Device 🤔

PERFECT! it took a lot but we fixed it. I had to reformat my entire watch, reset my phone and do the things we tried before.

Sad that we needed to go that drastic ways - but im more than Happy that it works now for you :) Happy streaming / VRing :) BTW dont forget to Check out our widget Configurator + widget gallery on the Website if you consider using it for streaming :)

♡♡ thank you so much for the help sorry to cause such a long day for yall

Dont worry it's only 2:30am here in Germany 😂

Oh and if you want to you can also introduce yourself + your channel in <#830208065089044562> and Post when you go live in <#1050759610853752872> :)