I tried Factory Resetting the watch, reinstalling the the Hyperate watch app multiple times too, I made sure it has all permissions via the fitbit app and I checked if the HeartBeat monitoring is enabled on the watch. Which it all is.
The one thing i see is that under the settings in the Fitbit App for Hyperate there is no Build ID and Generate new ID doesn't do anything to give it one
Firmware Version: 35.72.1.23
Last time a user had this problem - the factory reset of the Watch did the job 😦
Community Member•8/24/2023, 5:34:32 PM
ye i seen that but they also factory reset there handheld for it to work
Community Member•8/24/2023, 5:35:32 PM
but that is too drastic for me to try
Community Member•8/25/2023, 12:53:26 PM
okay so this is for anyone else who encounters similar behaviour just rebooting both of the devices included the phone/tablet you using to communicate with the fitbit seems to fix it
