Original post
I have HypeRate installed on my Versa Lite and the only thing that is displayed when I open it is the HypeRate logo and two dashes where the heartrate should be followed by BPM
I can confirm that my Fitbit itself has my heartrate, just not the app
It is also worth mentioning that after I get the heartrate working I also am going to need to access my HyperRate ID somehow
Community Member•6/1/2024, 2:38:44 AM
If I understood correctly - the heartrate is working but the Session ID / Device ID is not shown?
Community Member•6/1/2024, 3:06:12 AM
the app doesn't recognize the heartrate but the fitbit can identify it
Community Member•6/1/2024, 3:13:33 AM
Community Member•6/1/2024, 3:15:12 AM
Can you make sure that you are running the latest operating system on Fitbit :)
<https://support.google.com/fitbit/answer/14237027?hl=en#zippy=%2Chow-do-i-update-fitbit-devices>
Community Member•6/1/2024, 3:24:09 AM
first thing it did when i re paired it today was update, and there isn't a button in the app to do so
Community Member•6/1/2024, 3:26:17 AM
You repaired it? So it was broken before?
Community Member•6/1/2024, 3:27:50 AM
No, I reset and re-paired it to my phone
Community Member•6/1/2024, 3:29:10 AM
Do you know which operating system version it is running? Like version 4 or 5?
Community Member•6/1/2024, 3:29:45 AM
Or might be able to jump on a call? :)
Community Member•6/1/2024, 3:30:00 AM
"Version 38.72.1.23
Community Member•6/1/2024, 3:30:07 AM
I can get on call, yea
Community Member•6/1/2024, 3:45:26 AM
Issue resolved - the Bluetooth of the device is somehow broken that even other apps like Spotify cannot sync properly.
