Support threads, fixes, and FAQs.

My Polar H10 heart rate monitor randomly disconnects on my fairly new Samsung S23 Ultra?

Last activity: 4/3/2024, 1:08:32 PMJoin the discussion →
Original post
As stated above, I just have no idea why it randomly disconnects while I am live streaming. Could it be that my phone is also connected to my Bluetooth speaker that plays alerts? (I'm an IRL streamer) Thanks.
Community Member4/3/2024, 1:50:03 AM
Should not be a problem with the BT Speaker. But you can test it without to be on the save side. Normally in your specific case - i would suggested to tighten the strip (chestbelt) a bit more and it has to be a bit moist under the band for better connectivity.
Community Member4/3/2024, 6:16:47 AM
I think the heart rate detection is fine, it's just that my phone seems to disconnect from it I think, but yes I'll try it tighter. I feel it's already so tight on me haha
Community Member4/3/2024, 1:08:32 PM
im sure your always in reach via BT? (Distance between your mobile and chestbelt)?
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